Useful Information

Welcome to the Useful Information page, here we have provided the most common questions and answers for both technical and billing enquiries. If you have a question that remains unanswered by this section, please submit a ticket on the customer support page so we can help you further.

My contact details have changed, how do I notify Netwise Hosting?

To change your contact details please submit a ticket on the Customer Support page and we will update the relevant records for you.

How does your payment system work?

Once an order is processed, you are invited to pay through our secure payment handler, PayPal. This will become a recurring payment, which will be automatically debited from your account at the end of your chosen billing period. This can however be stopped on request by submitting a ticket on the Customer Support page.

What payment methods do you accept?

All payments are handled through our secure payment handler PayPal. This gives you the option to pay using your PayPal account, bank account or credit or debit card.

How do I terminate my contract?

To terminate your contract at anytime please submit a ticket on the Customer Support page. Please note that any remaining paid days left in your current billing period cannot be credited.

How do I upgrade / downgrade my dedicated server?

If you would like to upgrade or downgrade your dedicated server, please submit a ticket on the Customer Support page and we will update the relevant records for you.

Is it possible to receive a printed invoice or contract from Netwise Hosting?

For both security and administration reasons we do not supply paper copies of invoices or contracts. If you require a copy electronically, we can resend one via email. Pleas submit a ticket on the Customer Support page to request this.

How do I access my server using RDC?

To access your server using RDC, start the Remote Desktop service by going to Start - All Programs - Accessories - Communications - Remote Desktop. Enter the IP address of your server, followed by the username 'Administrator' and your master password. This can be found in your order confirmation email if you have not changed it since.

How do I access my server using SSH?

To access your server using SSH, start your SSH client (e.g PuTTY or OpenSSH) and then enter your server IP address. Login with the username 'root' and your master password. This can be found in your order confirmation email if you have not changed it since.

I think my server is down, how can I confirm this?

To check the status of your server please enter your server IP address on our System Status page. If your server is reported offline, or if you are are still experiencing difficulties then please submit a ticket on the Customer Support page and we will investigate this further for you.

How do I install third party software on my server?

Depending on your server operating system and remote access method, there are several ways to install third party software. The standard ways of practice would be mounting local drives to the remote server, running executable files directly or through the extraction of specialist applications.

There can be endless different ways of doing this and therefore we cannot offer much advice on this. Saying this, a quick search on the internet will turn up much more information on your individual requests.

I have forgotten my password, is it possible to have this reset?

If you have forgotten your password then please submit a ticket on the Customer Support page and we will reset this for you. Please be aware that several security questions will be asked prior to initiating this service.

What is the IP address of my dedicated server?

You can find the IP address of your server in the order confirmation email that you would have received shortly after your order. If you cannot locate this then please submit a ticket on the Customer Support page and we will resend this to you.

How can I reboot my server?

There are two ways to reboot your server depending on your initial server configuration. If you opted for a Remote Reboot port then you can login to this service at the supplied IP address (this can be located in your order confirmation email). Alternatively, if you did not opt for this service then please request a server reboot by submitting a ticket on the Customer Support page.

Is it possible to get external backup space?

Secure external backup space is available from just £29 / month. Please visit our Backup section for more information.

Who is responsible for the administration and update of my server?

For both security and administration reasons we do not take responsibility for internal server security, administration or updates. This is usually preferable to most customers as we believe you should have full reign over your server. Please visit our Server Management section if you would like us to manage these services for you.