Customer Support

Welcome to the Netwise Hosting support centre. Below you will find quick-links to key areas of our robust supporting infrastructure, including your service control panel, client downloads portal, support ticket system and more.

Control Panel

System Status

Live updates, service monitoring and system information.

Submit a Ticket

Open a new or check on a recent support ticket here.

Live Chat

Start a Live Chat session with one of our UK support staff.

Knowledgebase

A comprehensive collection of our most asked questions.

Downloads

Client downloadable software available for your hosted solution.

Whitepapers

Our white papers cover a wide variety of topics that we hope will be of interest to you, including information on newly emerging technologies and how certain services can benefit the end user. Here you will also find copies of our various specification sheets for your reference.

	What is a Dedicated Server, and why do I need one? Find out what a dedicated server actually is/does, and why you may well benefit from employing such a system for your business.

	Outsourcing Your IT Requirements Outsourcing is an effective tool in streamlining business activity; and your IT requirements are no different. Find out more about outsourcing your IT.

	Understanding Online Backup Online backup services are growing in popularity; find out how online backup can add true peace of mind to your data handling processes.

	Take Control of your Servers There are a plethora of options when it comes to administering your server(s). Here are some control panel tips from Netwise Hosting.

	The Future of Fibre Optic Fibre optic networks are coming to the home. Find out more about the future of fibre networks, and current research into the topic.

	Why Choose Us? - Netwise Hosting With so many hosting providers globally, what sets Netwise Hosting apart from the rest? What makes us the number one choice for hundreds of individuals and businesses alike?

	Our Data Centre - Specification Sheet Detailing the technical specifications of our private London data centre (NH:DC1), outlining key aspects of its service delivery and core infrastructure.

	Dedicated Servers - Specification Sheet Detailing Netwise Hosting's robust dedicated server platforms, highlighting base hardware specifications and network/supporting services before customisation.

	Server Colocation - Specification Sheet Information regarding Netwise Hosting's enterprise-level colocation services, detailing the base packages ready for individual customisation.

	Hosted Iuclid - Specification Sheet An overview of our comprehensive Hosted IUCLID service - a tool designed assist chemical research companies with their REACH requirements.

	Server Management - Specification Sheet Take the stress out of running your own hosted environment with our comprehensive server monitoring and management options handled by our support team here in the UK.

Features

Server Connectivity

With primary backhaul connected directly to Central London's Harbour Exchange (HEX), and high-speed 10Mbps ports as standard, the Netwise Hosting network offers unsurpassed connectivity on a global scale - delivered through robust, scalable Cisco infrastructure.

Added Value

Netwise Hosting add value to services through a well-refined attitude to flexible, high quality provisioning. By combining the latest in server-grade hardware, rolling contracts from just 1 month and a wide range of upgrade options, absolute value is guaranteed.

Customer Support

Technicians are available around the clock for fast, responsive support - essential for critical server deployments. Fully managed solutions allow for pro-active, live server monitoring, applying fixes and updates where necessary.

	Servers	Colocation	Backup	Resellers	About Us	Support
	Entry Level Server	Quarter Rack Space	50GB Space	Information	Why Choose Netwise	Control Panel
	Mid-Range Server	Half Rack Space	100GB Space	Register	Our Company	System Status
	High-End Server	Full Rack Space	250GB Space	Account Login	Our Data Centre	Submit a Ticket
	Ultimate Server	Custom Solution	Backup Offers		Awards	Live Chat
	Linux Hosting	Colocation Offers			Testimonials	Knowledgebase
	Windows Hosting				Latest News	Downloads
	Specialist Hosting				Events
	Control Panels				Blog
	Server Management
	Server Offers
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