Support is taken very seriously at Netwise Hosting. With a 24x7 support network comprised of a robust online ticketing system and technicians on hand directly via telephone / email, customers can rest assured that any problems are dealt with quickly and efficiently. This is further supported by the constant pro-active monitoring of all core services, and the Netwise Hosting guarantee to replace any hardware in the rare event of a failure.
24x7 online / phone / email customer support network
Hardware replacement guarantee
Custom support / management options available
Our services are always designed with the customer's interests at heart, meaning supporting services are integrated from conception right through to final deployment. Customers have access to an ever-growing knowledge bank, and can put questions directly to their personal account manager at any time.